Please carefully read and understand the following terms and conditions ("Terms") before making any agreements or purchases. These Terms outline the rules for using and placing orders on our website. By using our website, you indicate your acceptance of these Terms. If you do not agree to these Terms, please refrain from using our website. Your use of our website is subject solely to these Terms.
YOUR STATUTORY RIGHTS REMAIN UNAFFECTED.
USE OF THE WEBSITE
You may view our website for personal use as long as you comply with these Terms. However, please note that we reserve the right to change, suspend, or terminate the website or the availability of products at any time, including features, databases, or content.
REGISTRATION AND SECURITY
To place orders and receive products, you must be 18 years of age or older. It is essential to provide accurate and complete information during the ordering process. Please promptly inform us of any changes to the information you provided by contacting us.
PRICES AND PAYMENT
The prices for the products you order will be specified in the initial pricing email or document, except in cases where product is free or an error in pricing is discovered. In such instances, we will notify you as soon as possible and give you the option to confirm your order at the correct price or cancel it. If we are unable to contact you, the order will be treated as canceled.
We will proceed with the placement of an order only upon receipt of cleared funds.
ORDER AND ACCEPTANCE
Orders can be placed by contacting our customer services via telephone or by filling up form.
When placing an order, we will require various details to process it. It is your responsibility to ensure that the information provided with each order is accurate and complete.
Once you have placed an order to purchase a product, you will receive an email regarding the status of your order.
Your order constitutes an offer to purchase products from us, which is subject to our acceptance in accordance with these Terms. The contract between you and us will be completed upon dispatch of the ordered products. Therefore, all orders are subject to verification, receipt of payment, and stock availability. If the ordered products are unavailable, our customer services department will notify you using the contact details provided, and you will have the option to wait until the products are back in stock or cancel your order.
PRIVACY POLICY
We take the security and privacy of our customers' personal information seriously. All information provided by you will be treated securely and strictly in accordance with the General Data Protection Regulation (GDPR).
SHIPPING INFORMATION
Free Shipping
We offer free regular shipping for all orders delivered to residential or commercial addresses. Orders are delivered from Monday to Friday, excluding holidays.
Ground Shipping
Small parcel items are shipped using regular ground services like FedEx, UPS, or DHL. Orders typically take 1-2 business days to process, and in-stock items are usually delivered within 2-5 days from the shipping date (depending on the origin and destination). In case of any delays, you will be notified via email. Standard ground shipping does not require a signature, so if you are unable to receive the package in person, it is advisable to make arrangements for someone else to bring it inside soon after delivery.
RETURNS POLICY
To ensure the best level of service for our customers, we have a comprehensive returns policy in place in the unlikely event that you are not 100% satisfied with the delivered products. Please note that you must follow the specified returns procedure, as failure to do so may result in us being unable to exchange goods or provide refunds. Additionally, please be aware that we cannot be held responsible for or offer refunds or exchanges on items affected by circumstances beyond our control, including damage and neglect after receiving the goods or damage caused by third parties.
If you wish to return an item for any reason, please notify us within 14 days of receiving your order. To arrange a return, contact our customer service team and provide your order number, the item being returned, and the reason for the return.
We will then provide you with a unique returns authorization number and the address where you should send the item.
Make sure to securely package the item and include:
Your order number
The returns authorization number
Whether you require a replacement or refund
Returned goods should be in their original condition and packaging, accompanied by a copy of the invoice or packing slip.
Once we receive the items, they will be inspected, and suitable refunds will be arranged for the goods and postage. Refunds or exchanges will be provided only for faulty items that were clearly defective at the time of dispatch.